Conversational Marketing Apps
What Is Conversational Marketing?
Conversational marketing is the new way to engage with website visitors and convert them into buyers. So conversational marketing platforms have started to spring up.
Chatbot best conversational app is a great tool for small businesses that want to increase customer engagement and conversion rates. With Chatbot, businesses can easily create and manage conversations with their customers, and then rewards and punishments can be set in place to keep customers coming back.
This style of inbound advertising puts emphasis on interactions between consumers, rather than just one-way transmission by brands themselves; it aims for creating relationships through trust founded during conversations while making purchases easy peasy!
Conversational marketing software aims to create relationships with your customers and prospects by building trust through meaningful conversations.
This will make things easier for your sales and marketing teams. A conversational marketing platform will help marketing and sales teams curate leads.
This style of inbound approach puts focus on interactions, not a simple one-way transmission from a brand into the consumer’s mind/ears; it aims at making the buying experience as smooth & easy as possible for everyone involved.
The future of marketing is here, and it’s called Conversational Marketing.
Using tools to understand the user in their own language will allow you great success with customer engagement on your website or app because they’ll feel like one big family while using them.
Conversational Marketing Software.
Chatbots
Best for Customer Service Management Solution ($52 per month).
Stuarts Take
A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. Chatbots are often used in customer service to answer simple questions and provide basic information. They can also be used in other areas, such as entertainment or education.
Chatbots are usually designed to be easy to use and can be accessed through various platforms, including websites, messaging apps, and mobile apps. Many chatbots use artificial intelligence and machine learning techniques to understand and respond to user input, making them more sophisticated and effective over time.
| Best For | Ai Chat |
| Price | Scaled Pricing |
| Annual Discount | Yes |
| Promotion | Yes |
ChatBot is a powerful customer service solution that can be used to automate responses on Facebook Messenger, WhatsApp or other messaging apps.
It offers users customizable templates for chatbots such as e-commerce and sales, allowing them to streamline communication across websites with one simple click.
ChatBot is an AI-powered customer engagement platform that provides chat, clickable buttons and images for businesses to improve their relationship with customers.
Using machine learning technology like data security or user segmentation Chatbots can be automated so you don’t have human assistance when needed.
Plus it offers white label functionality where users are able to customize the logo’s colours & themes in addition to providing natural language processing (NLP) which analyses human speech patterns offering customized responses from preprogrammed possibilities depending on what they’re looking at during any given moment – whether its weather-related info about rain cancellations.
Key Features:
- Text-based or voice-based communication: Chatbots can communicate with users through text messages or by using natural language processing to recognize and respond to voice input.
- Personalization: Chatbots can be programmed to recognize and remember user preferences, allowing them to provide personalized recommendations or responses.
- Automation: Chatbots can automate tasks such as answering frequently asked questions or processing simple requests, freeing up human agents to handle more complex inquiries.
- Integration with other systems: Chatbots can be integrated with other software or systems, such as CRM systems or e-commerce platforms, to provide more comprehensive support and information.
- Natural language processing: Chatbots can use artificial intelligence and machine learning techniques to understand and respond to user input in a way that is similar to how a human would.
- Multilingual support: Some chatbots can support multiple languages, allowing them to communicate with users around the world.
User Experience:
ChatBot integrates with a number of popular third-party services to provide an easy way for businesses and marketers alike.
These include LiveChat, Facebook Messenger and Slack but it also has the ability to offer more integration options through its monthly subscription plans that come complete with documentation on how best to use them all together as well.
Pricing:
Chatbots offers four pricing plans:
- Starter ($52/Month) – (1 active chatbot, 1,000 valid chats/mo, Unlimited number of stories, 7-day training history, All integrations, Basic reporting).
- Team ($142/Month) – (5 active chatbots, 5,000 valid chats/mo, Unlimited number of stories, Unlimited training history, All integrations, Advanced reporting, Data security, Team collaboration, Button actions).
- Business ($424/Month) – (Unlimited active chatbots, 25,000 valid chats/mo, Unlimited number of stories, Unlimited training history, All integrations, Advanced reporting, Data security, Team collaboration, Button actions).
- Enterprise (Contact Us) – (Unlimited active chatbots, Custom chat package, Unlimited number of stories, Unlimited training history, All integrations, Advanced reporting, Data security, Team collaboration, Button actions).
What I Like/Dislike | About Chatbots:
Likes:
- Availability: Chatbots are available 24/7 and can handle a high volume of interactions, allowing businesses to provide support to customers at all times.
- Cost-effective: Chatbots can automatically handle simple tasks and inquiries, reducing the need for human agents and lowering labor costs.
Dislikes:
- Limited capabilities: Chatbots cannot handle complex or nuanced inquiries and may not be able to provide the same level of support as a human agent.
- Lack of empathy: Chatbots are not able to understand or respond to emotions in the same way as humans, which can lead to a less personalized or empathetic experience for customers.
Drift Software
Best for Cloud-Based Solution($2500 per month).
Stuarts Take
Drift is a customer messaging and engagement platform that allows businesses to communicate with their customers in real time through a variety of channels, including live chat, email, and social media.
The platform includes features such as chatbots, automated messaging, and integrations with CRM and marketing automation systems. Drift is designed to help businesses improve customer experience, increase conversions, and generate leads by providing a more personalized and efficient way to communicate with customers.
| Best For | Real-Time Chat |
| Price | Good |
| Annual Discount | Yes |
| Promotion | Yes |
Drift is the ultimate sales & customer experience tool for businesses.
It enables automation of processes like live chat, geo-targeting and more to increase your chances of success by providing a better user journey on every website – all while ensuring customers stay loyal to you.
Drift is the ultimate solution for marketing departments looking to automate their entire process, from lead generation to customer engagement.
The AI-enabled chatbot in Drift works closely with your website visitors and can have them conversing about what they see on a site before you even know there’s an issue.
This means better chances of getting those prospects into bookings or conversions; all without any work outwards whatsoever by human staff members at this point (and it gets even easier when we update our platform soon).
Key Features:
- Live chat: Drift offers live chat functionality that allows businesses to communicate with customers in real-time through a chat window on their website.
- Chatbots: Drift offers chatbots that can be used to automate conversations with customers and provide quick, personalized responses to common questions.
- Email and social media integration: Drift integrates with email and social media platforms, allowing businesses to communicate with customers across multiple channels.
- CRM integration: Drift integrates with CRM systems, allowing businesses to track and manage customer interactions and information in one place.
- Marketing automation integration: Drift integrates with marketing automation systems, allowing businesses to trigger automated campaigns and messaging based on customer interactions.
- Lead generation: Drift includes tools for generating leads, such as forms and lead capture functionality.
User Experience:
A great way that marketers use these features? By generating reports so decisions become much simpler than ever thought possible.
Drift offers a host of features for sales teams to use including CRM, marketing automation and more.
Integration with leading platforms like Salesforce or Google Analytics can be done through Drift’s user-friendly interface–no coding required.
With mobile apps available on Android devices as well it allows you to complete remote management without ever having gone into work mode yourself (or at least not until after lunch).
Pricing:
Drift Software offers three pricing plans:
- PREMIUM ($2500/Month) – (Custom Chatbots, Intel , Real-Time Notifications , Conversational Landing Pages).
- ADVANCED (Let’s Chat) – (Fastlane, Audiences , A/B Testing , Advanced Routing).
- ENTERPRISE (Custom) – (Workspaces, AI-Powered Chatbots, Flex Routing, Custom RBAC).
What I Like/Dislike | About Drift Software:
Likes:
- Very powerful segmentation capabilities for marketing and sales teams
- Segmentation enables rich targeting for one-off and drip marketing campaigns
- Integrates with key sales and marketing solutions like Marketo and Salesforce
Dislikes:
- Steep learning curve due to the product’s complexity
- Chat inbox is not always accurate with information
- Lack of pricing transparency
Verse.io
Best for Lead Conversation Platform($69 per month).
Stuarts Take
Verse.io is a collaborative writing platform that allows users to create, edit, and share documents in real time. It is designed to make the writing process more efficient and streamlined by providing tools such as version control, commenting, and formatting options.
Verse.io is often used by teams in businesses and organizations to collaborate on projects, proposals, and other written documents. It can be accessed through a web browser or through mobile apps for iOS and Android devices.
| Best For | Lead Generation |
| Price | Expensive |
| Annual Discount | Yes |
| Promotion | Yes |
Verse.io is a collaborative writing platform that allows users to create, edit, and share documents in real time. It is designed to make the writing process more efficient and streamlined by providing tools such as version control, commenting, and formatting options. Verse.io is often used by teams in businesses and organizations to collaborate on projects, proposals, and other written documents. It can be accessed through a web browser or through mobile apps for iOS and Android devices.
Key Features:
Type Here
User Experience:
The Verse.io gives sales teams full control over how these potential customers interact with their business.
From customizing preferences based on what you know so far about this person or company (i e past interactions)to receive real-time updates during conversations through our live transfer option which allows reps much more accuracy than ever before when making decisions regarding pass-backs after handoffs have been completed.
Pricing:
Verse.io offers two pricing plans:
- Regular ($79/Month) – (Online Quote, Online Invoice, ACH (1%), Recurring billing, Basic Statements, Up to 2 users, Save cards on file).
- Pro Add On ($69/Month) – (Scheduling, Chat, Disable Stripe, Remove Quote Machine Branding, Bulk Actions, ACH Capped @ $14, Attach PDF to emails).
What I Like/Dislike | About Verse.io:
Likes:
- I loved the implementation and their ability to make the system function exactly as you need it to. The ability for the team to understand our needs as a client was second to none.”
- “I like and need the service hat they provide. I hope it continues to improve as the AI’s get smarter.”
- “An excellent company to manage a high volume of leads with professionalism and personality.”
- “I like the set it and forget it nature of Verse.io. The leads come in, Verse reaches out and sends me the contact info for those who are interested.
Dislikes:
- I don’t think that’s an option now unless I’m missing it.”
- “We’ve had to create a lot of new automations to get everything working in our company’s format. I don’t see this as Verse’s fault at all though.”
- “I’d prefer to have a cost/lead system rather than a flat fee per month. That way, if I have lower lead flow one month (or more), I wouldn’t have to pay their full monthly fee.”
Infobip
Best for Omnichannel Communications Platform
Stuarts Take
Infobip is a global telecommunications company that provides a range of communication services, including messaging, voice, and data services. The company operates a cloud-based platform that enables businesses to communicate with their customers through various channels, such as SMS, email, chat, and social media.
Infobip’s services are used by a wide range of organizations, including banks, airlines, e-commerce companies, and government agencies. The company has a presence in more than 190 countries and serves over 75,000 businesses worldwide.
| Best For | Corporate Communication |
| Price | Good |
| Annual Discount | Yes |
| Promotion | Yes |
Infobip’s omnichannel platform is powering a broad range of solutions, messaging channels and tools for advanced customer engagement.
These technologies are used by companies to provide secure authentication as well as support services that keep your customers engaged longer.
Infobip is a company that specializes in mobile messaging.
They can convert text into images and videos so your messages are always readable on any device, no matter what type of software or browser you use.
Key Features:
- Multi-channel communication: Infobip’s platform enables businesses to communicate with customers through a variety of channels, including SMS, email, chat, and social media.
- Global reach: Infobip has a presence in more than 190 countries and serves over 75,000 businesses worldwide.
- Scalability: Infobip’s platform is designed to handle high volumes of traffic and can scale to meet the needs of businesses of all sizes.
- Advanced messaging capabilities: Infobip offers a range of advanced messaging capabilities, including support for rich media messages, automated campaigns, and personalized messaging.
- Security and compliance: Infobip’s platform is designed to be secure and compliant with relevant regulations, including data protection laws and industry-specific regulations.
- Integration: Infobip’s platform can be easily integrated with other systems and applications, enabling businesses to seamlessly incorporate messaging and communication into their existing processes and workflow.
User Experience:
You don’t need an account with them; just send one message to see how it works out before converting the whole conversation over as well.
With Infobip, you can now communicate with your customers in a more personalized way.
The text-to-speech function allows them to convert any form of written communication into an audio message while prerecorded voices allow for different accents and masking options that will ensure privacy on behalf of the user’s phone number.
Pricing:
Infobip is Free Software.
What I Like/Dislike | About Infobip:
Likes:
- Wide range of services: Infobip offers a range of communication and messaging services, including SMS, voice calls, email, chat, and push notifications. This means that you can use Infobip for all of your business’s messaging needs in one place.
- Global coverage: Infobip has a global network that allows you to send messages and make calls to more than 190 countries. This makes it a good choice for businesses that need to communicate with customers or clients around the world.
Dislikes:
- Pay-as-you-go pricing: Infobip’s pricing is based on a pay-as-you-go model, which means that you will be charged for each message or call that you send or receive. This can be more expensive than other pricing models if you have high volumes of messaging or calling.
- Complex pricing: Infobip’s pricing can be complex, with different rates for different types of messages and calls depending on the destination country and the type of message or call. This can make it difficult to understand how much you will be charged for your messaging and communication campaigns.
Smith.io
Best AI-backed live chat services ($140 per month).
Stuarts Take
Smith.io Conversational Marketing App is a software platform that allows businesses to engage with their customers through personalized, automated messaging conversations. These conversations can be initiated through various channels such as SMS, Facebook Messenger, WhatsApp, and email.
The app provides a range of features and tools to help businesses create and manage their messaging campaigns, including the ability to segment audiences, set up trigger-based messaging flows, and track performance metrics. The goal of the app is to help businesses build more meaningful relationships with their customers and drive conversions through targeted, timely, and relevant communication.
| Best For | Ai Conversation |
| Price | Expensive |
| Annual Discount | Yes |
| Promotion | Yes |
Smith.ai is a chat service that can be used to help businesses capture leads and provide information online for potential clients who need it the most, such as during live chats 24/7 or by using an AI-backed bot called Chatbot.
Smith.ai has created an AI chatbot that will answer your questions and engage with potential clients on all of their channels, including Facebook Messenger, SMS texts or even via email.
The Smith ChatBot is FREE for unlimited conversations so you can easily capture more information from new visitors to the site without interrupting them during checkout processes.
Key Features:
- Automated messaging campaigns: Set up automated messaging flows that trigger based on specific actions or events, such as when a customer makes a purchase or abandons their cart.
- Personalization: Use customer data and segmentation to create personalized messaging campaigns that are relevant to each individual customer.
- Multi-channel support: Engage with customers through SMS, Facebook Messenger, WhatsApp, and email.
- Conversation management: Monitor and manage ongoing conversations with customers in real-time through an intuitive dashboard.
- Performance tracking: Track metrics such as open rates, conversion rates, and customer satisfaction to measure the effectiveness of your messaging campaigns.
- Integration with other tools: Connect the Smith.io app with other tools and platforms, such as customer relationship management (CRM) systems and e
User Experience:
24/7 coverage means there’s always someone available when needed – Automated responses include branding messages like “Thank You For Choosing Us!” which show up at set times throughout the day (perfect if customer satisfaction scores are important).
The Smith.ai 24/7 live-staffed website chat is a great way to be accessible and responsive any time of day or night, with all features that make up an AI-powered customer service experience including real-time translation.
Pricing:
Smith.io offers three pricing plans:
- Starter ($140/Month) – (20 live chats per month, Relevant chats only (name, email and/or phone provided), Unlimited smart Q&A and lead-qualification, Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents).
- Basic ($300/Month) – (50 live chats per month, Relevant chats only (name, email and/or phone provided), Unlimited smart Q&A and lead-qualification, Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents).
- Custom (Contact Us)– (Relevant chats only (name, email and/or phone provided), Unlimited smart Q&A and lead-qualification, Real-time English-Spanish translation, Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents).
- Pro ($600/Month) – (120 live chats per month, Relevant chats only (name, email and/or phone provided), Unlimited smart Q&A and lead-qualification, Chats answered live 24 hours/day, 7 days/week, AI technology helps power fast, efficient, and accurate responses from live chat agents.
What I Like/Dislike | About Smith.io:
Likes:
- Personalization: The Smith.io Conversational Marketing App allows businesses to create personalized messaging campaigns that are tailored to individual customers based on their data and behavior. This can help improve the effectiveness of the messaging and drive higher conversion rates.
- Multi-channel support: The app supports multiple channels, including SMS, Facebook Messenger, WhatsApp, and email, which allows businesses to reach their customers through the channels they prefer.
Dislikes:
- Cost: Depending on the specific version or plan being used, the Smith.io Conversational Marketing App may have a cost associated with it. This may be a barrier for some businesses, especially small businesses or those with limited budgets.
- Complexity: Setting up and managing automated messaging campaigns can be complex, and it may require a learning curve for businesses that are new to this type of marketing.
Userlike
Best for Cloud-Based Live Chat Solution ($90 per month).
Stuarts Take
Userlike is a customer communication platform that enables businesses to interact with their customers through live chat, messaging, and other communication channels. The platform is designed to help businesses improve customer satisfaction, increase sales, and boost customer loyalty.
It offers a range of features and tools to help businesses communicate with their customers in real-time, including automated chatbots, conversation routing, and integration with other customer relationship management (CRM) systems. Userlike is suitable for businesses of all sizes and can be used in a variety of industries, including e-commerce, healthcare, and financial services.
| Best For | Live Chat |
| Price | Reasonable |
| Annual Discount | Yes |
| Promotion | Yes |
Userlike offers a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers and employees.
With various customization options available for companies to match the style of their website design it enables them in providing an improved customer experience by letting users feel as if they’re on the native platform while still having access to familiar features like saved messages or profiles across different devices.
The beautiful design of this software makes it easy to use, with features that are perfect for any business.
It allows you the ability not only to create custom designs but also to give your customers an interactive experience where they can get answers to their questions or concerns without ever leaving the chatbox!
Key Features:
- Live chat: Allows businesses to engage with customers in real-time through a chat widget on their website or mobile app.
- Messaging: Enables businesses to communicate with customers through messaging apps such as WhatsApp, Facebook Messenger, and more.
- Automated chatbots: Allows businesses to automate customer interactions and provide quick, personalized responses to common questions.
- Conversation routing: Helps businesses route customer conversations to the appropriate team member or agent, ensuring that customers receive timely and relevant assistance.
- Integration with CRM systems: Allows businesses to integrate Userlike with their CRM systems, enabling them to access customer data and maintain a single view of the customer across all channels.
- Multilingual support: Userlike supports multiple languages, allowing businesses to communicate with customers in their preferred language.
- Customization options: Userlike offers a range of customization options, including the ability to customize the chat widget and chatbot responses to match the branding of the business.
User Experience:
The best part? You have complete control over how much information is shared – just ensure everything stays secure by adding privacy options like encryption keys which will keep data private at all times.
With Userlike, you can access your site from any mobile device.
The solution’s bot asks visitors initial questions and notifies support team members via Slack or email if needed.
It also provides reports on key metrics so users know how they’re doing at keeping track of things like tickets answered per day – all in an easy-to-use interface that will suit both beginners as well professionals alike.
Pricing:
Userlike offers four pricing plans:
- Free – (1 Widget, 1 Seat, All the core features, Image and video support, Canned messages, Data privacy features, File sharing, Multi-language support).
- Team ($90/Month) – (4 Widgets, 4 Seats, 2 Channel, All the core features, Website Messenger).
- Corporate ($290/Month) – (10 Widgets, 10 Seats, 4 Channels, All the core features, Website Messenger).
- Flex (Contact Us) – (10+ Widgets, 10+ Seats, 4+ Messaging apps, All the core features, Website Messenger).
What I Like/Dislike | About Userlike:
Likes:
- Easy to set up and use: Userlike has a user-friendly interface and straightforward setup process, so it’s easy to get started with the software.
- Customization options: You can customize the look and feel of the chat widget to match your brand, as well as create custom chat invitations and automated messages.
- Multiple channels: Userlike supports multiple channels, including web chat, mobile chat, and messaging apps like Facebook Messenger and WhatsApp, so you can reach customers on the platform they prefer.
Dislikes:
- Limited free plan: Userlike offers a free plan, but it is limited in terms of features and the number of chats you can handle per month.
- Pricing: Userlike’s paid plans can be expensive compared to other live chat software options.
- Customization limitations: While Userlike offers some customization options, there are limits to how much you can customize the chat widget and chat transcripts.
Whisbi Software
Best for Cloud-Based Customer Service and Support Solution.
Stuarts Take
Whisbi is a software platform that provides businesses with a range of customer engagement tools, including live chat, video call, and messaging capabilities. The platform is designed to help businesses communicate with their customers in real time, providing a more personalized and convenient experience.
Whisbi can be integrated with a company’s website or used as a standalone application and is suitable for use in a variety of industries, including e-commerce, finance, and healthcare. Some of the features of Whisbi include the ability to schedule and conduct video calls, track customer interactions, and analyze customer data to optimize the customer experience.
| Best For | Personalised |
| Price | Various |
| Annual Discount | Yes |
| Promotion | Yes |
Whisbi is a cloud-based customer service solution designed for companies of all sizes.
Not only does it provide real-time video communication, co-browsing and web chat features but also an embedded call to action button on your website that initiates live chats with customers allowing them to share their experiences about purchases made through you as well get recommendations from staff members who have been there before.
Whisbi is a chat customer service software with an innovative reporting feature that helps you engage your leads and convert them into paying customers.
The conversational Chabot module provides smart insights to decision-makers so they can make better decisions about support, marketing activities or any other concern affecting the business’s bottom line.
Key Features:
- Live chat: Customers can chat with businesses in real-time through the live chat feature, allowing for immediate and convenient communication.
- Video call: Whisbi allows businesses to schedule and conduct video calls with their customers, providing a more personal and interactive experience.
- Messaging: The messaging feature allows businesses to communicate with customers through a variety of channels, including SMS, WhatsApp, and Facebook Messenger.
- Integration: Whisbi can be integrated with a company’s website or used as a standalone application, providing flexibility for businesses.
- Customer data tracking: The platform tracks customer interactions and data, allowing businesses to analyze and optimize the customer experience.
- Multi-language support: Whisbi supports multiple languages, making it accessible to a wider range of customers.
- Customization: The platform can be customized to fit the specific needs and branding of a business.
User Experience:
Whisbi is a software platform that provides businesses with a range of customer engagement tools, including live chat, video call, and messaging capabilities. The platform is designed to help businesses communicate with their customers in real-time, providing a more personalized and convenient experience. Whisbi can be integrated with a company’s website or used as a standalone application, and is suitable for use in a variety of industries, including e-commerce, finance, and healthcare. Some of the features of Whisbi include the ability to schedule and conduct video calls, track customer interactions, and analyze customer data to optimize the customer experience.
Pricing:
Whisbi Software offers free pricing plans.
What I Like/Dislike | About Whisbi Software:
Likes:
- Real-time communication: Whisbi allows businesses to communicate with their customers in real-time, providing a more personalized and convenient experience.
- Multi-channel support: The platform supports multiple channels of communication, including live chat, video call, and messaging, giving businesses flexibility in how they interact with their customers.
Dislikes:
- Cost: Whisbi may not be the most cost-effective option for businesses, as it requires a subscription fee for access to its full range of features.
- Limited integrations: While Whisbi can be integrated with a company’s website, it may not have as many integrations with other software as some competitors.
Crisp
Best for Cloud-Based Helpdesk Platform($25 per month).
Stuarts Take
Crisp is a customer relationship management (CRM) and customer support platform that allows businesses to manage and improve their customer interactions. It offers a variety of features, including live chat, email support, social media integration, and a customer knowledge base.
It also provides tools for automating and organizing customer communication, tracking customer data, and analyzing customer feedback. Crisp aims to help businesses improve customer satisfaction and loyalty by providing a streamlined and efficient way to manage customer interactions.
| Best For | Help Desk |
| Price | Good |
| Annual Discount | Yes |
| Promotion | Yes |
The helpdesk software Crisp allows small to midsize enterprises (SMEs) to improve communications with website visitors by using personalized campaigns, live chat and public status pages.
It also integrates knowledge base systems for quick access to articles or resolved customer issues in real-time through its centralized platform.
Crisp is an effective yet easy-to-use cloud-based Help Desk solution designed specifically around the needs of smaller businesses looking at implementing some type of Online Support Service such as FAQ’s/Help Boards which can be accessed remotely via mobile device app & desktop computer browser interface.
Crisp is a new app that lets businesses communicate with their customers in an interactive way.
With crisp, users can file share files and documents as well as customize live chat interfaces for customized messages from the company about any issues on hand or just to say hello.
Key Features:
- Live chat: Crisp offers a live chat feature that allows businesses to communicate with customers in real-time via their website or mobile app.
- Email support: Crisp also provides tools for managing and organizing customer emails, including the ability to create automated email responses and set up email routing rules.
- Social media integration: Crisp allows businesses to connect their social media accounts, so they can manage customer inquiries and complaints on those platforms from within the Crisp dashboard.
- Customer knowledge base: Crisp includes a customer knowledge base that allows businesses to create and organize articles and other resources to help customers find answers to common questions and issues.
- Automation and organization: Crisp provides tools for automating and organizing customer communication, including the ability to create custom tags and labels to categorize and prioritize customer inquiries.
- Customer data tracking: Crisp includes features for tracking customer data, including customer demographics, purchase history, and interactions with the business.
User Experience:
It also includes video calling capabilities so you never have too far away when your customer needs to help fast – no matter where they may be located geographically speaking (which seems pretty global these days).
The best part? All of this happens automatically through messaging between both parties without ever having been contacted by one another beforehand; it’s like virtual engagement 24/7.
Crisp’s APM (application programming interface) will allow businesses to integrate the platform with several third-party apps including Slack, Zapier and more.
The solution is available for free on monthly subscriptions.
Pricing:
Crisp offers three pricing plans:
- Basic Free – (2 operators included (Forever free !!!), visitors & messages, No ads – no data resold, Mobile Apps, Contact forms, Push notifications).
- PRO ($25/Month) – (4 operators included, Reply from Slack, Canned Responses, Chat box customization, Automatic Messages based on users interactions (triggers), Private note, Telegram, Twitter DM, Facebook Messenger).
- Unlimited($95/Month) – (Unlimited conversations, Knowledge base, Magic Browse (Screen Sharing), CRM, Drip campaigns, Chatbots, WhatsApp, Analytics, Instagram DM, +all Basic & Pro features).
What I Like/Dislike | About Crisp:
Likes:
- Live chat: Crisp’s live chat feature allows businesses to communicate with customers in real-time, which can help improve customer satisfaction and loyalty.
- Email support: Crisp’s email support tools make it easy to manage and organize customer emails, which can help improve the efficiency of customer communication.
- Social media integration: Crisp’s social media integration allows businesses to manage customer inquiries and complaints on those platforms from within the Crisp dashboard, which can be convenient and efficient.
Dislikes:
- Cost: Crisp’s pricing may be higher than some other customer relationship management (CRM) and customer support platforms.
- Complexity: Crisp offers a wide range of features, which may be overwhelming for some businesses to set up and manage.
Birdeye Software
Best All-In-One Customer Experience Platform.
Stuarts Take
Birdeye is a customer experience management software that helps businesses manage and improve their online reputation, gather customer feedback, and provide better customer service.
The platform offers a range of tools, including review management, messaging, and surveys, to help businesses understand and address the needs of their customers. It integrates with a variety of business systems, such as CRM and customer service software, to provide a comprehensive view of the customer experience. Birdeye is designed to help businesses increase customer satisfaction, drive growth, and build brand reputation.
| Best For | All in One |
| Price | Three Plans |
| Annual Discount | Yes |
| Promotion | Yes |
Birdeye is the leading customer experience platform for small businesses to grow their business.
With over 80,000 customers using BirdEye every day and some great reviews from experts who invest a lot of time into them as well.
After building some of the world’s most successful companies, including those from Google and Amazon to Salesforce and Yahoo; Marc Benioff founded Birdeye with fellow Oracle employees.
Based out Palo Alto California at his alma mater Stanford University where he earned an undergraduate degree in engineering science before going on to found one mission statement: “to help people achieve more by integrating tech into their lives.”
Key Features:
- Review management: Birdeye helps businesses manage and respond to online reviews from a variety of sources, including Google, Facebook, and Yelp. It also provides tools for soliciting reviews from customers.
- Messaging: Birdeye offers a messaging platform that allows businesses to communicate with customers through a variety of channels, including SMS, email, and social media.
- Surveys: The platform includes tools for creating and distributing customer satisfaction surveys to gather feedback on the customer experience.
- Customer insights: Birdeye provides analytics and insights into customer behavior and sentiment, helping businesses understand their customers better.
- Integration: The software integrates with a variety of business systems, such as CRM and customer service software, to provide a comprehensive view of the customer experience.
- Automation: Birdeye includes tools for automating tasks and processes, such as review monitoring and responses, to help businesses streamline their customer experience management.
- Mobile app: Birdeye offers a mobile app that allows businesses to manage their customer experience on the go.
User Experience:
The team has worked hard over recent years developing our suite-of products which include Sqribble -a social media monitoring tool used by many major brands today.
Birdeye is a customer experience management software that helps businesses manage and improve their online reputation, gather customer feedback, and provide better customer service. The platform offers a range of tools, including review management, messaging, and surveys, to help businesses understand and address the needs of their customers. It integrates with a variety of business systems, such as CRM and customer service software, to provide a comprehensive view of the customer experience. Birdeye is designed to help businesses increase customer satisfaction, drive growth, and build brand reputation.
Pricing:
Birdeye Software offers three pricing plans:
- Standard – (Messaging, Listings, reviews).
- Professional – (Messaging, Listings, reviews, webchat).
- Premium – (Messaging, Listings, reviews, webchat, Refferals, Surveys, Ticketing, Insights).
What I Like/Dislike | About Birdeye Software:
Likes:
- Helps businesses manage and improve their online reputation by tracking and responding to reviews.
- Offers a range of tools for gathering customer feedback and providing better customer service.
- Provides analytics and insights into customer behavior and sentiment.
Dislikes:
- May be expensive for small businesses or those with limited budgets.
- Some users have reported issues with the reliability of the platform.
- May require a significant investment of time and resources to set up and use effectively.
Landbot Software
Best User-Friendly No-Code Solution ($30 per month).
Stuarts Take
Landbot is a software tool that allows businesses to create and deploy chatbots for customer service and communication purposes. These chatbots can be integrated into a variety of platforms, including websites, messaging apps, and social media, and can be used to handle a range of tasks, such as answering FAQs, scheduling appointments, and gathering customer feedback. Landbot uses a drag-and-drop interface and pre-built templates to make it easy for users to create and customize their chatbots, and it also offers advanced features for more complex chatbot projects. Overall, Landbot is a useful tool for businesses looking to improve their customer experience and streamline communication with their customers.
| Best For | No Code Solution |
| Price | Reasonable |
| Annual Discount | Yes |
| Promotion | Yes |
Landbot offers a user-friendly, no-code solution for creating conversational chat apps.
These applications have the benefits of an interactive interface with rich UI elements and automated advanced data workflows like business management operations.
These allow businesses to automate both communication processes as well as tasks within their company.
It’s helpful in managing diverse interactions that may arise between employees or customers via this new technology.
Landbot is a new service that helps organizations to optimize every stage of the customer journey from lead generation to support.
This includes engaging visitors on your website with interactive chatbots, handling sales funnels and more without coding.
Key Features:
- Drag-and-drop interface: Landbot’s user-friendly interface allows users to easily create chatbots by dragging and dropping pre-built blocks and elements onto a canvas.
- Pre-built templates: Landbot offers a range of pre-built templates that users can customize to fit their specific needs, including templates for customer service, lead generation, and event registration.
- Advanced logic: Landbot allows users to create complex chatbots with advanced logic and branching, allowing them to tailor the conversation to the specific needs and interests of the user.
- Integration with platforms: Landbot can be integrated with a variety of platforms, including websites, messaging apps, and social media, making it easy to deploy and use across multiple channels.
- Customization options: Landbot offers a range of customization options, including the ability to add images, videos, and other media to the chatbot conversation, as well as the ability to customize the chatbot’s appearance and branding.
- Advanced analytics: Landbot provides advanced analytics and reporting tools, allowing users to track and analyze the performance of their chatbots and make data-driven decisions.
User Experience:
Landbot is a software tool that allows businesses to create and deploy chatbots for customer service and communication purposes. These chatbots can be integrated into a variety of platforms, including websites, messaging apps, and social media, and can be used to handle a range of tasks, such as answering FAQs, scheduling appointments, and gathering customer feedback.
Landbot uses a drag-and-drop interface and pre-built templates to make it easy for users to create and customize their chatbots, and it also offers advanced features for more complex chatbot projects. Overall, Landbot is a useful tool for businesses looking to improve their customer experience and streamline communication with their customers.
It’s available through monthly or annual subscriptions- whichever you choose ensures maximum flexibility for how much data Landbot stores locally (and saves costs).
Pricing:
Landbot Software offers four pricing plans:
- SANDBOX FREE – (Basic Flow Operations – Variables, Limited Integrations Zippier, Slack, Send grid & Google Analytics, Basic Power-ups – Human Takeover, Bricks, Goals & Custom code, Team Inbox).
- STARTER ($30/Month) – (Upgraded Flow Operations – Conditional logic & more, Custom Code CSS/JS, Basic Integrations – Mailchimp, Stripe & others, Essential Power-ups – A/B test, File uploads & more).
- PRO ($80/Month) – (Advanced Flow Operations – Formulas, Lead scoring & more, Custom Branding, Essential Integrations – HubSpot, Google Sheets, Calendly & more, Advanced Power-ups – Dynamic Data, Webhooks & API, Live Chat Support).
- BUSINESS ($300/Month) – (Priority support, Dedicated success manager, Team training, Custom documentation review – InfoSec, Legal & more).
What I Like/Dislike | About Landbot Software:
Likes:
- Easy to use: Landbot’s drag-and-drop interface and pre-built templates make it easy for users to create and customize their chatbots, even if they have no coding experience.
- Multiple integration options: Landbot can be integrated with a variety of platforms, including websites, messaging apps, and social media, making it easy to deploy and use across multiple channels.
Dislikes:
- Limited to chatbot functionality: Landbot is specifically designed for creating chatbots, so it may not be suitable for businesses that require other types of automation or AI tools.
- Requires internet connection: Landbot chatbots rely on an internet connection to function, which may not be practical in certain situations.
Conversation Marketing Solutions
The solution to a conversational marketing strategy usually consists of one or more elements that allow you to engage with your website visitors and have conversations.
These can include everything from content, ads & offers on social media platforms like Facebook Messenger bot (which has over 1 billion users), Slack chats/bulletins boards etc., along with other features designed for customer engagement such as live chat windows across most websites nowadays.
Conversation Starter
This is the message that usually appears at the bottom right-hand corner of your website to encourage visitors and customers alike.
The button can be customized with any personalized text, so you’re sure it will fit what you need.
Lead Generation
The chatbot will ask a series of simple questions in real-time to understand if the user needs customer support, sales assistance or looking to make a transaction.
This is where personalization can really add value and help potential customers feel like they’re being spoken with by someone who understands their needs firsthand.
The chatbot is designed to take the hassle out of on-phone sales. The bot will qualify leads and either complete simple purchase intent or get you in contact with someone more qualified if needed.
Live Messenger
The conversational marketing platform should provide sales staff with notes on the user’s qualifications and answers to questions.
This is where they can guide users through options, creating customers through conversations that lead them into buying something or becoming an official customer of your business.
Conversational Marketing Platforms – Why do you need Conversational Marketing?
For many companies, the digital age has led to a new development: conversational marketing.
Customers are demanding more from their services and products; this is especially true for those who use technology often such as smartphones or tablets.
A study by Forrester Research suggests that 87% of marketers know they need a better customer experience in order to satisfy current demands while also finding ways on how customers will interact with them moving forward into the next decade (Forster 2009).
This means there need to be some changes made when it comes down to communicating via e-mail campaigns versus social media platforms like Twitter because people don’t want sales messages popping up everywhere but rather thoughtful content about what’s happening within your organization – along these lines.
The world of commerce has never been so competitive.
The growth and rapid expansion in technology, specifically with the internet’s impact on our lives today; means that many people are now faced with an overwhelming amount product options available at their fingertips.
These can be either helpful or harmful for them depending upon what they’re looking to do (buy).
This also leads consumers into having higher expectations when it comes time to make purchases because there will always be another option waiting just around every corner if you don’t like your current one!
The Benefits Of Conversational Marketing.
Increase cross-sell and up-sell opportunities
By understanding your buyer’s needs, you can make sure that they are getting the best service for their money.
The knowledge of our expert staff will help identify up-selling and cross-sell opportunities For example in telecoms with the high value to consumers in telecom bundles; this is especially useful when it comes time to decide what type or carrier would be most beneficial long term.
Increase Customer Satisfaction
The buying experience is the only thing people will remember about your company.
So if you want them to talk positively among their friends and family, make sure they have an awesome customer service team.
Conversational Marketing Platform
Customers Want To Message You
The use of social media has become a major component in our daily lives.
This means that we are all accustomed to messaging and communicating with each other via WhatsApp, Facebook Messenger or any number if different types out there today.
The fact this habit change happened so quickly without warning also makes it difficult for us as individuals who want things done quickly.
Now instead what was possible before is not always realistic anymore- especially when you’re trying your best but something just doesn’t feel right about how quick conversations can turn into days turned disappear without a word ever reaching back again
The result? People abandon their web forms.
In the past, marketers have been concerned with getting people to click on their ads and buy what they’re selling.
But as more consumers turn away from traditional advertising models in favour of content that converses freely online via text messages or email
We have seen an increase not just across different industries but also within them.
This new type of marketing isn’t about forcing someone into your product; instead, it relies heavily upon bringing engagement where you need it.